Sendi Privacy Policy

Sendi Payments Ltd ("Sendi", "we", "us", or "our") is a UK-registered financial technology company providing international remittance services and credit solutions under applicable regulations. We are a wholly owned subsidiary of Datawave Tech Group Ltd. Our services include both regulated credit broking/lending and remittance.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner.

Sendi Payments Ltd
Company Number: 16446952
Registered Office: 3rd Floor, 45 Albemarle Street, Mayfair, London. W1S 4JL
ICO Registration: Sendi Payments Ltd
Email: compliance@mysendi.com

For credit services, we act as a credit broker, not a lender. In such cases, our lending partners may also act as joint data controllers.

We may collect and process the following categories of personal data:

• Identification Data – Full name, date of birth, nationality, ID/passport
• Contact Details – Address, email, phone number
• Financial Data – Bank account, income, transaction history, credit score
• Remittance Data – Beneficiary name, country, mobile wallet details
• Behavioural Data – App usage, communication preferences, support queries
• KYC/AML Data – Source of funds, verification documents, sanction checks

We may collect your data through the following methods:

• Directly from you (during account setup or transactions)
• Through open banking (with your explicit consent)
• Via credit reference agencies
• From our lending or remittance partners
• Automatically via cookies and mobile analytics

Your personal data is used for:

• Verifying your identity (KYC)
• Processing transactions and remittances
• Facilitating "Send Now, Pay Later" credit services
• Performing credit checks and affordability assessments
• Monitoring for fraud, financial crime, and suspicious activity
• Communicating updates, account notifications, and promotion (with opt-in)
• Meeting legal and regulatory obligations under the FCA and HMRC

We rely on the following lawful bases:

• Contract – To deliver our services and manage your account
• Legal obligation – For AML, fraud prevention, and financial regulations
• Legitimate interests – Improving service delivery, analytics, and fraud detection
• Consent – For marketing communications and open banking access

We do not sell your data to third parties.

We rely on the following lawful bases:

• Contract – To deliver our services and manage your account
• Legal obligation – For AML, fraud prevention, and financial regulations
• Legitimate interests – Improving service delivery, analytics, and fraud detection
• Consent – For marketing communications and open banking access

Some of your data (e.g. beneficiary details) may be transmitted outside the UK when processing international remittances. We ensure all transfers comply with UK GDPR by using appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions.

We retain your personal data for as long as necessary to:

• Comply with legal and regulatory requirements (typically 5–7 years)
• Defend against legal claims
• Fulfil transactional and reporting obligations

Under UK GDPR, you have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request erasure (where applicable)
• Object to or restrict processing
• Data portability (if data you provided)
• Withdraw consent (for marketing or open banking)
• Lodge a complaint with the Information Commissioner's Office (ICO)

We use strict technical and organizational security controls including:

• End-to-end encryption
• Multi-factor authentication
• Secure cloud infrastructure
• Role based access and usage audits
• Regular penetration testing and compliance audits

Our mobile and web application use cookies and similar tracking technologies to:

• Monitor user experience
• Improve performance
• Provide support features

You can manage cookie preferences via your browser or device settings.

We may update this Privacy Policy periodically. Changes will be notified via email or app notification. The updated version will always be available on our website and app.

For privacy queries, contact:
compliance@mysendi.com | Sendi Payments Ltd, United Kingdom